12xbajiee Privacy Policy
Here is our complete and transparent guide on how your personal information is collected, processed, and kept secure.
Introduction and Table of Contents
A brief outline of the topics covered in this privacy policy.
This privacy policy applies to all users of the 12xbajiee platform. Read this policy to understand your rights regarding your information and our responsibilities. Contact us for any questions.
Table of Contents
12xbajiee (referred to hereinafter as "we", "our", or "the platform") takes your privacy very seriously. This privacy policy clearly informs you of what types of personal information we collect, how that information is used, and what steps we take to protect your information.
By using our website, creating an account, or using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
Types of Information Collected
We may collect the following types of information while you use the 12xbajiee platform.
Personal Identity Information
The following information is collected during account registration and verification:
- Full name (in both Bengali and English formats)
- Date of birth (for age verification — 21+ confirmation)
- National ID number or passport number
- Current and permanent address
- Email address
- Mobile number
Financial Information
The following financial information is collected for transaction processing:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus claim history
Gaming Activity Information
The following information is stored to ensure responsible gaming:
- Betting history and results
- Duration of game sessions
- Preferred game categories and specific game details
- Sports betting preferences (cricket, football, etc.)
- Information related to self-exclusion or limit settings
Technical Information
The following information is automatically collected for the smooth operation of the platform:
- IP address and device information
- Browser type and version
- Operating system information
- Login time, logout time, and session data
- Cookies and local storage data
Methods of Data Collection
How Information Is Collected
12xbajiee collects user information in the following ways:
- Direct Submission: Information is provided directly when you create an account, fill out login forms, or contact our support team.
- Automatic Collection: Our servers automatically collect technical information from your device, which is necessary to ensure the site's performance and security.
- Payment Processing: Financial information is collected during transactions via bKash, Nagad, Rocket, or bank transfer.
- Cookies and Tracking: Cookies are used on our platform to store your preferences and session information.
- Identity Verification: Specific information is collected for identity verification to meet regulatory requirements.
Purpose of Data Use
Collected information is used only for the following legitimate and transparent purposes.
Service Operations
Your information is used to create, manage, and verify your account; process transactions; provide bonuses and rewards; and manage gaming sessions.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized logins, fraudulent transactions, and money laundering. Keeping your account secure is our top priority.
Responsible Gaming
Gaming behavior is monitored to identify risky patterns and provide support when needed. This is to ensure your well-being.
Customer Service
Your information and communication history are used to resolve your complaints, questions, and support requests quickly and effectively.
Platform Improvement
Analytical data is used to further improve the user experience, add new features, and increase the performance of the platform.
Relevant Communications
You are informed about relevant offers, bonuses, and updates based on your preferences and activity. You can opt out of these communications at any time.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser or on your device. 12xbajiee uses the following types of cookies:
- Essential Cookies: These are necessary for the basic functionality of the platform — maintaining login sessions, security verification, etc. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, login details, and other personalized settings.
- Analytics Cookies: Anonymous statistics are collected to understand platform usage patterns, which helps improve the quality of the service.
You can control or delete cookies by going to your browser settings. However, disabling essential cookies may cause some services to not work properly.
Data Security and Encryption
Our Security Measures
12xbajiee uses the highest industry-standard security technology to protect your information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
- Data Encryption: Stored sensitive data — especially financial and identity-related data — is protected with strong encryption algorithms.
- Secure Server Infrastructure: Our servers operate in secure data centers where regular security audits are conducted.
- Access Controls: Strict access control policies are followed — only authorized staff have access to information for specific purposes.
- Security Monitoring: A 24/7 automated security monitoring system instantly identifies any unusual activity.
Security Commitment
We commit to:
- You will be notified immediately if any data breach occurs
- Data will not be collected beyond the minimum necessary
- Regular security audits will be conducted
- Staff will receive regular privacy training
User Rights
You have full control over your information. You have the following rights.
Right to Access Information
You can request a copy of the information we hold about you at any time. We will provide the information within 30 days of receiving your request.
Right to Correct Information
If there is any error in your personal information, you can request a correction. Information can be updated directly from account settings or through the support team.
Right to Delete Information
In certain circumstances (such as after closing an account) you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.
Right to Object to Processing
You can object at any time to your information being used for marketing purposes. Prompt action will be taken upon receipt of your request.
To exercise these rights, contact us at [email protected] or through 24/7 live chat. Prompt action will be taken after your identity is verified.
Data Retention Period
How Long Your Information Is Stored
12xbajiee stores your information according to the following policy:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, necessary information is retained for a specified period under legal and regulatory obligations.
- Financial transaction data: Financial records are retained in accordance with applicable laws and regulatory requirements.
- Log files: System logs are generally deleted after a security review.
- Marketing communications: If you opt out of marketing communications, your preference is updated immediately.
Protection of Minors
Policy for Those Under 21
12xbajiee is a responsible gaming platform. Our services are intended only for individuals aged 21 or older.
- We do not knowingly collect information from anyone under the age of 21.
- Age verification is mandatory at the time of registration.
- If we discover that information from a minor has been collected, that account will be closed immediately and the information will be deleted.
- If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes
Privacy Policy Updates
12xbajiee reserves the right to update this privacy policy from time to time. For any significant changes:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to your registered email for important changes.
- You will be informed about the new policy when you log in to the platform.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Privacy Contact
For any questions or concerns about this privacy policy, please get in touch with us.
Email Support
For any privacy-related questions, requests to view your data, or requests to delete your data:
[email protected]
Live Chat Support For immediate assistance, use our 24/7 live chat service. Our Bengali-speaking representatives are always here to help you.
We generally respond to email requests within 2 business days. For urgent matters, immediate assistance is available via live chat. For more information, visit our FAQ page.